How can I use Delaget Coach to view KPIs at a glance?
Delaget Coach consolidates key performance indicators from across multiples systems within your business and gives you a one stop shop for all your most important metrics. When you log into your Delaget Coach account, you will see several tiles, or shortcuts, that give you the most important metrics at a glance. Here’s how to understand what these tiles mean.
Each tile displays the relevant metric name across the top, a daily, WTD, PTD, QTD, and YTD value, and an informational dialogue box that indicates the predetermined threshold for that metric. Hover over the question mark on any tile to see this preset threshold.
Use the dropdown arrow to expand the region and view individual stores. Selecting a single location will update the homepage with that store’s data, whereas selecting the entire region will provide aggregate reporting across all stores.
Any red text on the tile indicates a metric that does not meet the threshold expectation.
At the bottom of each tile you will also see an indication of how many store locations are within the threshold limits, how many stores are violating the threshold, and how many stores have not yet reported on this metric.
NOTE
Data is received from each store on periodic basis and a ‘Not Reporting’ status may simply mean that the data has not uploaded to the dashboard yet. Usually this requires no action from the user, but if the status persists, please reach out to Delaget Support.
By clicking directly on the tiles – or any of the elements displayed on it – you can see the full page metrics behind each tile. The below guide indicates which page is tied to each tile:
- Net Sales YoY% = Net Sales
- Experiences YoY% = Net Sales
- Experiences per Labor Hour = Labor
- Overall Average Total Time = Drive-thru
- OSAT Overall % = Voice of Customer
- Void Amount = Loss
- Refund Amount = Loss
- Discount % of Net Sales = Loss
Each of these pages can also be found by using the drop-down navigation menu in the top left corner of the homepage screen.
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