Tray FAQ

Question 1: Why is my Delaget data updating once a day versus on an hourly basis?

Answer 1: Delaget only receives files once a day from Tray therefore can only update your reports on a daily basis. 

Question 2: Where do I look for correct punches in Tray’s system?

Answer 2: Tray is aware that in some instances reports are not matching each other. Tray has recommended the use of the Time Card report as the source of truth. 

Question 3: Why may the Voids not match between Delaget and Tray?

Answer 3: Tray has a metric for Voids and a metric for Returns. Delaget combines them. 

Question 4: Why could some metrics related to transactions and sales not match between Delaget and Tray? 

Answer 4: The items listed as accurate in the chart below will match for the Week to Date Sales & Cash. There is a scenario where there is an overnight transaction and a transaction is open on one day and closed on the next, taxes and sales may not match. This is a known issue that is currently being worked on by Delaget and does not affect Week to Date Sales & Cash but does affect other reports. 

Please note, that there is likely to be a high frequency of this occurrence in 24HR stores until the issue is corrected. 

Question 5: Why do Voids not match between Delaget and Tray?

Answer 5: Tray is currently working on an issue with Voids. For now, please use Delaget reports as the source of truth for voids. The issue arises when a check is opened on one business day and is closed on another. Delaget is counting the void on the day the check is opened and Tray is counting it on the day it was voided.

Question 6: Can I use custom reasons for Voids?

Answer 6: No, you should not be using custom reasons for Voids. Doing so will lead to unbalanced reporting. Tray will be removing the ability to enter custom voids in a future release. 

Question 7: Why doesn’t my drill down in Delaget work for Refunds (aka Returns)?

Answer 7: The Tray data structure is not currently setup to support this feature. We would like to learn more about how you use this capability. Please reach out to [e-mail] and [e-mail] with feedback on this feature.

Tray refers to this as refunds and Micros as returns but they are the same thing.

Question 8: Why are my gift card numbers not matching between Tray and Delaget?

Answer 8: There are some Gift Card related items that Tray is currently working on. Those Gift Card items could result in some edge cases where the Gift Card may be inaccurate. 

Question 9: Why do Gross Receipts not match between Tray and Delaget reports?

This issue has been resolved and Gross Receipts should match Tray. 

Question 10: Are there metrics on the Tray DSR that are currently in development?

Answer 10: Yes, Tray is currently working on implementing changes to Outstanding, Carried Over and Average metrics (Average/Guest, Average/Check, Average/Table).

Question 11. Why do Gross Receipts not match between the DSR and Delaget reports?

Answer 11:  There is a known issue with the DSR where it is incorrectly including Donations. Tray is working on a fix for this issue and once resolved the DSR will match Delaget reporting.  Delaget reports are accurate for Gross Receipts. 

Question 12: What data points are not available from Tray to populate on Delaget reports?

Answer 12: The following data points are not currently available, but under consideration for future enhancement: 

Delivery Reconcilation by Business Date (Delivery Reconciliation by Payout Date does work)

Delivery Loss Date

Refund drill downs

Table Turns

Retender

Deposits 

Guest Count

Per Person Average

Opening Reading

Closing Reading

Online Fee

Card Cash Out

House Charge

Gift Card Cash Out

If you use these data points for reports frequently, Delaget would like to hear more about how you use them so that we can provide you support and request these from Tray. Please reach out to [e-mail] and [e-mail]

Question 13: Is my historical data up to date?

Answer 13: On the Week to Date Sales & Cash and the other reports currently live the historical data will be accurate from 8/30/22 to 9/30/22. When the second round of enhancements from Tray is released by Delaget we will be able to repoll historical data from the date the store cutover to the most current date. Timing details will be provided.

Question 14: What is the difference between Voids/Returns on Week to Date sales & cash and Refunds in Tray reporting?

Answer 14: On the Week to Date Sales & Cash and other reports Voids/Returns metric combines both voids and returns. In Tray a return is called a refund and is reported as only a refund. So, there may be instances where Delaget Voids/Returns metrics is higher than Tray’s refund metric because Delaget is combining Voids/Returns.

Question 15: Why could there be some missing sales and missing checks?

Answer 15: In some instances an employee may be tagged inappropriately as “test staff”. In this scenario Tray will exclude any employee and associated data from being passed to Delaget which will result in missing sales and missing checks. This will likely not be a common occurrence. You can check if an employee is tagged as test staff in the Site Setup portion of Tray shown below.

 

Question 16: What is the current status on availability of Delaget Reports?

Answer 16: Please see below the availability of reports currently and future projected dates

Report Name	Status
Week to Date Sales & Cash	Data Points Accurate: Gross Receipts, Discounts, Voids/Returns, Service Charges, Gross Sales (please see question 3), Net Sales, Charged Tips, Payouts, Taxes, Tips Paid, Gift Cards Issued, Gift Cards Redeemed, Credit Totals In Progress: Gift Cards- Fixes to reporting are in development with Tray (Refer to question#7 above)  Data not Received from Tray: Opening Reading, Closing Reading, Online Fee, Card Cash Out, House Charge, Gift Card cash out
Comparable Sales	Accurate (Delaget calculates Average ticket by taking the total sales and dividing by total transactions. Tray takes the average of the check averages). In Progress For 24 hour stores when a transaction is open on one day and closed on the next, taxes and sales may not match. This is a known issue and is in development with Delaget. Data not Received from Tray Table Turns
Hours Worked	Accurate Delaget rounds to the 4th decimal and Tray rounds to the 2nd decimal so there will be small rounding differences.
Order Discount Analysis	Accurate Comps are currently populating on this report as Unknown In Progress For 24 hour stores when a transaction is open on one day and closed on the next, taxes and sales may not match. This is a known issue and is in development with Delaget.
Employee Hrs & Dollars	Accurate In Progress For 24 hour stores when a transaction is open on one day and closed on the next, taxes and sales may not match. This is a known issue and is in development with Delaget.
Sales Trend	Accurate Difference between sales on a given day this week and last week is accurate and last week in dollars is accurate. Accurate with some slight edge cases Week to date sales, Daily sales Researching: Week to Date transactions, Average sales
Labor by Labor Type	Accurate
Server Performance	Accurate Note: Delaget does not receive Table Turn or Guest Data so this field will not populate - Dine is researching relevance of these metrics to franchisees
Labor Planning	Accurate
Break Violations	Accurate Note: We do not currently receive the last 4 digits of credit card numbers.
Sales Status	Accurate
Product Ranking (New) Basket	Accurate
Product Mix by Day Part	Accurate
Server Ranking	Accurate
Weekly Comparable Day Part Sales	Accurate
Comparable Sales by Day Part	Accurate
Missing Deposits	TBD
Meal Deals Sold	TBD
GL Account Recap	TBD
GL Account Balances	TBD
Credit and Debit Card Breakdown	TBD
Return Void Analysis	TBD
Coupons Redeemed	TBD
Day Part Mix	TBD
Transaction with Drill Down	TBD
Transactions History Detail	TBD
Location Dashboard	TBD
Ranking	TBD
End of Day Totals	TBD
Alerts and Exceptions	TBD
Multiple Ranking	TBD
Cash Over Short	TBD
Service Charge Analysis	TBD
Table Transactions	TBD
Retenders Discounts and Voids	RETENDERS ARE UNAVAILABLE IN TRAY. REPORT WILL NOT BE AVAILABLE
Deposit Recap	RETENDERS ARE UNAVAILABLE IN TRAY. REPORT WILL NOT BE AVAILABLE
Delivery Reconcilation by Business Date	RETENDERS ARE UNAVAILABLE IN TRAY. REPORT WILL NOT BE AVAILABLE
Delivery Loss Date	RETENDERS ARE UNAVAILABLE IN TRAY. REPORT WILL NOT BE AVAILABLE
Payroll Changes	RETENDERS ARE UNAVAILABLE IN TRAY. REPORT WILL NOT BE AVAILABLE